Fireflies.ai: Never Miss a Meeting Detail Again

Fireflies.ai is an AI meeting assistant that records, transcribes, and analyzes your conversations across any meeting platform. While it competes directly with Otter.ai, Fireflies differentiates with deeper CRM integrations, conversation intelligence analytics, and a powerful AI assistant called AskFred that can answer questions about any past meeting. For sales teams and customer-facing organizations, Fireflies is particularly powerful.

How Fireflies Works

Add Fireflies to your meetings by inviting fred@fireflies.ai to calendar events or connecting your calendar for automatic joining. The Fireflies Notetaker bot joins Zoom, Google Meet, Microsoft Teams, Webex, and other platforms. It records audio, generates real-time transcription with speaker identification, and after the meeting produces a comprehensive summary. The summary includes an overview, key topics discussed, action items, questions asked, and notable moments. Everything is stored in a searchable library where you can find any conversation detail from any past meeting.

AskFred: Your Meeting AI

AskFred is Fireflies' standout feature. It is an AI assistant that has context of all your past meetings. Ask it "What did the client say about our pricing in the last meeting?" or "Give me all action items assigned to me this week across all meetings" or "Summarize everything we discussed about the product launch in the past month." AskFred searches across your entire meeting history and provides specific, cited answers with links to the exact moments in the transcript. This is transformational for anyone who attends many meetings and needs to recall details weeks or months later.

Conversation Intelligence

Fireflies goes beyond basic transcription with analytics that provide insights into how meetings go. Talk-to-listen ratio shows how much each participant spoke. Sentiment analysis identifies positive, negative, and neutral moments. Topic tracking categorizes discussions by theme. Longest monologue and patience metrics help managers coach their teams on communication effectiveness. For sales teams, these metrics reveal patterns in successful vs unsuccessful calls: are top performers asking more questions? Spending more time on certain topics? These data-driven insights help teams improve systematically.

CRM and Tool Integrations

Fireflies integrates deeply with sales and productivity tools. Salesforce gets automatic call logging with transcripts, summaries, and action items attached to the relevant opportunity or account. HubSpot receives the same treatment with meeting data flowing into contact records. Slack gets meeting summaries posted to specified channels. Asana, Monday.com, and Trello receive auto-created tasks from meeting action items. Notion gets structured meeting notes. The API allows custom integrations for organizations with specific CRM or data warehouse needs. This integration depth means meeting insights flow automatically into the systems where teams actually work.

Team Collaboration Features

Channels organize meetings by team, project, or client for easy browsing. Soundbites create shareable clips from specific meeting moments — perfect for sharing customer feedback with the product team or a prospect's objection with the sales manager. Threads enable commenting on specific transcript sections for async collaboration. Smart Search filters across all meetings by speaker, date, topic, keyword, or sentiment. For onboarding new team members, the meeting library serves as institutional knowledge — they can listen to past client calls, internal planning sessions, and team discussions.

Pricing

The free plan includes limited transcription credits and basic summaries. The Pro plan at $18/month per seat provides unlimited transcription, AskFred AI, CRM integrations, conversation intelligence, and advanced search. The Business plan at $29/month per seat adds team analytics, unlimited storage, custom vocabulary, priority support, and admin controls. Enterprise plans include SSO, compliance certifications, and custom terms.

Getting Started

Sign up at fireflies.ai, connect your calendar, and let Fireflies join your next meeting. After the meeting, explore the summary, try AskFred with a specific question, and browse the conversation intelligence metrics. For sales teams, the combination of automatic CRM logging and conversation analytics delivers ROI within the first week. Start with a free trial and evaluate whether the insights justify the subscription for your team's meeting volume.